frequently asked questions > lifetime limited product warranty
Prolong Lifetime Limited Product Engine Warranty
TABLE OF CONTENTS:
• How the Law Relates to This Warranty
• Criteria for Vehicles to be Eligible for Coverage by This Warranty
• What Consumer Must Do for This Warranty to Apply
• Downloadable PDF of Full Warranty
Warranty and Renewal Terms
• What the Renewal Period of Coverage Is
• What This Warranty Does Not Cover
• Limits on Prolong UK’s Liability
• How to Make a Claim Under This Warranty
• What Prolong UK will Do if Consumer's Claim is Covered by This Warranty
Prolong is the only Motor Oil and Engine treatment company to offer a Lifetime Limited Product Engine Warranty and also has the most generous eligibility requirements of any engine treatment warranty available. A vehicle less than 10 years old, with less than 100,000 miles on the odometer may be registered.
Just purchase either 5 ltrs of our Motor Oil or the 12-
You will receive a letter of thanks from Prolong, with a renewal form to use with
your next application. Once registered, the warranty may be continued for as long
as you own the vehicle, just by continuing to use Prolong Motor Oil or by adding
an8-
Welcome to the growing family of smart Prolong users who benefit by treating their engine with Prolong at least twice a year and have the confidence the Prolong Lifetime Warranty provides: The Ultimate In Protection & Performance®
See below to read the actual warranty. Click here for Prolong’s Frequently Asked Questions about the warranty.
This Limited Product Warranty is issued by Prolong UK. (“Prolong”) to the original Consumer (“Consumer” or “You”) who purchases and properly installs, or has properly installed, Prolong 5ltr Motor Oil or 12oz Engine Treatment and who otherwise satisfies the terms and conditions of this Warranty. The term “Warranty” refers to this Prolong Limited Product Warranty. The term “Product” refers to Prolong Motor Oil or Engine Treatment and, for purposes of Warranty renewal (renewal terms and conditions may be found on the reverse side), to (“Vehicle”), as identified by the Vehicle Identification Number (“VIN”) on the Warranty Registration Card, for the specified duration of Consumer’s ownership or lease period of the Vehicle.
Subject to the terms and conditions set forth herein, Prolong UK agrees, at its option
and expense, to repair or replace, at Reasonable Cost, any of the following part(s)
or component(s) that experiences a Breakdown as a direct primary result of a lubrication-
“Breakdown” occurs when a covered part/component is damaged and can no longer perform the function for which it was designed. The “Reasonable Cost” of repair or replacement will include the cost of labour as determined by the lesser of the national average cost for similar repairs or the cost for labour as published in national flat rate manual(s) in effect as of the date the labour is performed. Parts/components that have experienced a Breakdown may be replaced, at Prolong UKs sole option, with used, rebuilt, remanufactured or new parts/components. When the cost of repairing a part/component, including labour, exceeds the cost of replacing the part/component, Prolong UK reserves the right to pay or reimburse Consumer for replacement based on the cost for used, rebuilt, or remanufactured parts/components not to exceed the liability limits of this Warranty .
• How the Law Relates to This Warranty
TO THE EXTENT PERMITTED BY LAW, ANY APPLICABLE IMPLIED WARRANTIES (INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO THE SAME DURATION AS THIS WARRANTY. PROLONG UK SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, EXCEPT AS PROVIDED IN THIS WARRANTY. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS.
THIS LIMITED PRODUCT WARRANTY IS AVAILABLE TO UNITED KINGDOM, CHANNEL ISLAND AND ISLE OF MAN RESIDENTS ONLY..
• Criteria for Vehicles to be Eligible for Coverage by This Warranty
- Must have 100,000 miles or less and reflected on the original odometer setting at the time of the Product’s initial installation.
- Must be of current or previous nine (9) model years at time of the initial installation of the Product. January 1st shall be considered the model year change date for determining eligibility under this Warranty.
- Must be privately owned or leased by Consumer and must have a valid and intact manufacturer’s VIN.
- Must be a passenger car, sport utility vehicle, van or lightweight pick-
up truck weighing 6,000 lbs. or less. This Warranty shall not apply to motor homes or any other vehicle not specifically identified above. - Must not be modified or altered from the Vehicle manufacturer’s original specifications.
- Must not have ever been used for emergency, racing, competition, commercial, livery,
delivery, military, off-
road or agricultural purposes, or in any manner not recommended by the Vehicle’s manufacturer. - Must not have ever been titled or branded as salvage, junk, rebuilt, totaled or flood or fire damaged.
- Purchase and properly install, or have properly installed, the Product in the Vehicle. It is recommended that Prolong Transmission Treatment and Prolong Fuel System Treatment or Prolong Fuel System Cleanser also be installed, but they are not required for coverage under this Warranty. For this Warranty to apply, Consumer must not use any other oil additive or engine treatment during the term of this Warranty.
- Provide all information on the “Warranty Registration Form,” separate it from the Warranty and attach the original retail receipt and UPC Bar Code from the product package, or the itemized invoice showing purchase and installation of the Product by a mechanic, service station, dealer or oil change facility, and mail within 30 calendar days of purchase to:Prolong UK, 1 Waltham Road, Maidenhead, Berkshire, SL6 3NH.
- Use the proper grade motor oil specified in the owner’s manual for the Vehicle. Perform all maintenance service, including replacement of oil filter, air filter and fuel filter in accordance with the Vehicle manufacturer’s specifications and recommended schedule. Oil changes must be done as per the Vehicle manufacturer’s specifications and recommended schedule
- Maintain records establishing proper motor oil, oil filter, air filter and fuel filter replacement, and proof of all maintenance service performed in accordance with the Vehicle manufacturer’s recommended schedule. Records sufficient to establish proper repair, maintenance, and purchase shall consist of receipts and service records for Vehicle.
- If applicable, properly renew the Warranty according to the instructions stated in the section below entitled “Renewal Period.”
WARRANTY AND RENEWAL TERMS
• What the Renewal Period of Coverage Is
Initial Period: This Warranty will become effective only when the Vehicle has been driven 1,000 miles since the time of initial installation of the Product, as indicated by the odometer reading provided by Consumer on the Warranty Registration Card, and when 30 calendar days have lapsed from the date of initial installation of the Product. If the Product is not reapplied as required for renewal of this Warranty, the initial term of this Warranty will expire at the recommended service interval length, as the Vehicle manufacturer’s specifications and recommended schedule, from the date of initial installation of the Product.
Renewal Period: This Warranty may be renewed for as long as Consumer owns or leases
the Vehicle. Any renewal term of this Warranty will expire at the recommended service
interval length, as the Vehicle manufacturer’s specifications and recommended schedule.
The 1,000-
- Reinstall the Product by properly installing, or having properly installed, the appropriate
grade Motor Oil or the 8 oz. product (less than original 12-
ounce application), sold as “Prolong Engine Treatment Booster.” Installation of Prolong Engine Treatment Booster is recommended with every oil change, which must be installed within the recommended service interval length, as the Vehicle manufacturer’s specifications and recommended schedule, of previous installation for Warranty renewal. Renewal can also be accomplished by reinstalling the 12 oz. size of the Engine Treatment Product if Consumer chooses. - Notify Warranty Administrator of Warranty renewal within 10 calendar days of reinstallation
of the Product. Consumer must mail to Prolong UK, 1 Waltham Road, Maidenhead, Berkshire,
SL6 3NH or e-
mail info@prolong- Renewal will only be effective upon Prolong UK receiving this information and your receiving a Validation from Prolong UK, if you have not received a Validation within 10 days of your mailing the required information you should telephone Prolong UK on 01628 828473.uk.com (a) the original receipt from retail purchase and the UPC Bar Code from the Product packaging, or the itemized invoice showing installation of the Product by a mechanic, service station, dealer or oil change facility, and (b) a card or letter with Consumer’s name, Vehicle Identification Number (VIN), date and odometer reading at the time of reapplication of the Product, and the Warranty Contract Number (shaded letters/numbers in the upper right comer of the front side of this Warranty.
This Warranty applies only to the Consumer and Vehicle listed on the initial Warranty Registration Card and is not transferable. This Warranty shall expire immediately if Consumer is granted a refund on the purchase of the Product.
• What This Warranty Does Not Cover
- Pre-
existing conditions or damage to Vehicle, or a Vehicle which is inoperable when the Product is first installed. - Any Breakdown caused by negligence, intentional abuse or misuse, lack of scheduled maintenance as recommended by the Vehicle’s manufacturer or improper servicing or from failure to protect the Vehicle from further damage when a Breakdown has occurred.
- Design and/or manufacturing defects in any Vehicle manufacturer’s listed part, or damage or defect caused by parts not listed by the Vehicle manufacturer.
- Any part(s) or component(s) not specifically listed above as a covered part or component under this Warranty.
- Any Breakdown resulting from collision or accident, road hazard, overheating, fire, theft, vandalism, riot, explosion, lightning, earthquake, freezing, rust corrosion, windstorm, hail water or flood, salt, environmental conditions, chemicals, contamination of fluids, fuels, coolants or lubricants, or acts of God.
- Any repair or replacement of any covered part/component if a Breakdown has not occurred, failure of a part/component is due to normal wear (gradual reduction in operating performance), or wear on that part/component has not exceeded the published field tolerances allowed by the Vehicle or part/component manufacturer.
- Any loss if the odometer has stopped, is tampered with or altered in any way, or the actual mileage cannot be determined.
- Bolts and fasteners, freon, fluids, shop supplies, hazardous waste disposal, maintenance
items, adjustments, alignments, tune-
ups, diagnostics, seals and gaskets resulting in fluid leaks, freight, state and local taxes. - Any damage or Breakdown that occurs to the Vehicle outside of the United Kingdom, Channel Islands and Isle of Man.
- Any damage or Breakdown due to failure to maintain motor oil or engine coolant at
levels recommended by the Vehicle manufacturer or improper maintenance that leads
to sludge build-
up or lubricant blockage.
• Limits on Prolong UK’s Liability
The aggregate limit of liability for a claim or claims related to the Vehicle is £3,000. In no event shall the payment of any claim exceed the fair market value of the Vehicle at the time of the claim. The fair market value of the Vehicle shall not exceed the value as set forth in that edition of Glasses Guide which is in effect on the date of the claims presentation.
Should a claim otherwise covered by this Warranty also fall within the scope of coverage provided to the Consumer by the Vehicle manufacturers original or extended warranty, or any other warranty, service agreement or service contract (“Other Applicable Warranty”), the remedies provided under such Other Applicable Warranty shall be the Consumers exclusive remedy. The Consumer shall be responsible for the payment of any deductible associated with any Other Applicable Warranty.
• How to Make a Claim Under This Warranty
In the event the Consumer believes that he/she may be entitled to repair or replacement of part(s) or component(s) under this Warranty, the Consumer must:
1. Take the Vehicle to a licensed repair facility.
2. Call or have the repair facility call Prolongs Warranty Claims Administrator on 01628 828473 to register your claim.
3. Provide the Consumers Warranty number to the Warranty Administrator.
4. Follow all instructions provided by the Warranty Claims Administrator.
5. Provide to Prolongs Warranty Claims Administrator information substantiating compliance with the terms of this Warranty and other information or documentation requested, including but not limited to records substantiating compliance with repair and maintenance requirements of this Warranty.
IMPORTANT: No repairs or machine work are to be started, or damaged parts discarded, until the damage and/or failure is diagnosed and the work is registered with Prolong UKs Warranty Administrator.
• What Prolong UK Will Do if Consumer's Claim is Covered by This Warranty
After receipt by Prolong UKs Warranty Administrator of all information and/or documentation requested in support of Consumer’s claim under this Warranty, or after 30 calendar days have elapsed from the time the Warranty Administrator requested such information and/or documentation from Consumer, Prolong UK will make a determination as to whether or not Consumer’s claim is covered by this Warranty, and will notify Consumer of that decision by mail. If Prolong UK determines that Consumer’s claim is covered by this Warranty, Prolong UK will send Consumer a check for the amount determined by Prolong UK to be due Consumer under this Warranty.
• Alternative Dispute Resolution (Optional)
In the event consumer disagrees with the warranty determination made by Prolong UK or in any way related to this warranty, its interpretation, performance or breach, Prolong UK or consumer may, but is not required to request to negotiate, mediate, or arbitrate the dispute.
ANY SUIT ARISING OUT OR IN ANY WAY RELATED TO THIS WARRANTY, ITS INTERPRETATION, PERFORMANCE OR BREACH SHALL BE BROUGHT UNDER UK JURISDICTION.
Warranty underwritten by ANP Ltd T/A Prolong UK, reg no. 1195262
Prolong UK, 1 Waltham Road, Woodlands Park, Maidenhead, Berkshire, SL6 3NH
Phone: +44 (0) 1628 828473 | Fax: +44 (0) 1628 828492
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